Shipping Policy

We use a third party service to package and ship our products. Tracking and insurance is included in the price.  Products valued more then $900 will be sent with Certified Mail.

Please be sure your shipping address and email are correct before purchasing. Estella Loretto’s Gentle Spirit Studio will not be held liable for lost packages due to incorrect mailing addresses provided by the customer.

SHIPPMENT PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

DAMAGES
Estella Loretto’s Gentle Spirit Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

SHIPPING TO THE REST OF THE WORLD
We currently are able to ship anywhere in the world, for an additional fee. Please contact us for more information.